At elmtree, we can offer integrated managed services models which cover the support and upgrading of equipment, software and services. In fact the whole computer lifecycle - from procurement, day to day management, to replacement and disposal. We operate Australia wide, but Head Office is near the Melbourne CBD. Our Infrastructure team are specialists in HP Sans and Servers, VMware Virtualisation and Microsoft OS, Systems Management and Exchange. Our development team are MS SQL, Sharepoint and Business Intelligence experts.
elmtree will work with you
We work with you to develop pre-defined SLA (service level agreements) appropriate to your needs for IT maintenance and support 24 hours-7days-Australia wide. SLA pricing is based on your estimated average monthly spend on the range of defined IT services you require to ensure your IT Applications are highly available to the business.
Of course elmtree are fairly unique in being able to include Software Development, SQL Database Administration and Network support in this type of agreement
Gain the competitive advantage as we take care of the technology and you focus your resources on core activities to make your business more effective.
We support Windows and Linux Servers. We support Windows and Apple Mac desktops.
Single point of contact for all issues - we will liaise with your other vendors
Management of your key vendors escalation issues
Service level agreements according to your requirements and budget
Control of expenditure on your IT budget
Access to latest technologies with limited risk
Increased levels of support and availability without the additional staff
Core components covered in an SLA by elmtree are:
Helpdesk
On call to deliver to you service either onsite or by remote access
Handle all of your users' support requests
Access to the elmtree JET portal for online incident creation, status and updates
Supplement existing IT support for overflow, after hours, staff on leave
Key Applications
Microsoft Exchange
Microsoft Active Directory
Microsoft Support services DHCP, DNS, WSUS
Servers
Complete life cycle management from Provisioning onwards
Remote monitoring and reporting
Maintenance and patches
Backup - creation and monitoring , protecting your critical data
Proactive Monitoring
Desktops
Provisioning of a Standard operating environment across your networks
Maintenance and Patches
Support for both onsite and offsite users
Proactive Monitoring
Reporting
Data availability and quality
Identify cost cutting opportunities and improve financial visibility
Networks
Infrastructure and management
Real time analysis/alerting to spot congestion and node availability issues
End-to-end enterprise grade network
Proactive Monitoring
Disaster Recovery
Storage and backup
Business continuity
Security
Configuration and management of your security appliances and software, including
Firewalls and UTM devices - remote worker VPN services
Spam Filters and appliances
Anti Spyware
Anti-virus
SQL and applications support
Website availability and code changes
MS SQL Database administration
SharePoint